Shipping & Returns
Ordering information:
You can order through our online store, per email order@crucialresponse.com or by telephone +49 203 455 79 39. You can reach us between 10 am in the morning till 7 pm in the evening. You can leave us a message if we can't answer the telephone. Please leave your name and phonenumber, we will get back to you as soon as possible.
Payment within Germany
bank transfer
Peter Hoeren, IBAN: DE94 3505 0000 0200 3686 45, BIC/SWIFT: DUISDE33XXX
Payment information within the EU:
Bank transfer
Peter Hoeren, IBAN: DE94 3505 0000 0200 3686 45, BIC/SWIFT: DUISDE33XXX
Paypal: our paypal address is hq@crucialresponse.de
Payment information outside the EU and oversea:
Paypal: our paypal address is hq@crucialresponse.de
Please notice that we have to charge you the paypal fees when ordering by paypal!
Minimum Order
Minimum order of 8,00 Euro is required.
If you are in Germany and want to drop you are always welcomed. We don't run a regular shop, just an online mailorder only. Just to make sure that someone is here get in contact with us first by mail or give us a call.
Shipping
All packages are shipped with DHL within Germany, we shipp with DHL to foreign countries.
Custom & tax charges
International customers will be responsible for all customs, duties and tax charges, which may vary from country to country. Crucial Response has no control over these charges and they are not included in our Product or Shipping and Handling fees.
Shipping Costs
Here are the shipping cost. We shipp with DHL up to 31,5 kg. We haven't posted the full list here but you get a rough idea and most packages we shipp out are less than 5 kg. With additonal weight shipping cost rise automatically. If you have any questions feel free to ask
| within Germany | up to 3 kg | 6,00 Euro | from 130,- Euro order value | |
| up to 5 kg | 7,90 Euro | |||
| up to 10 kg | 9,50 Euro | |||
| Austria, Belgium, Czech Republic, Denmark, France, Netherlands, Luxembourg, Poland | up to 0,6 kg | 9,50 Euro | not available | |
| up to 1,1 kg | 13,00 Euro | |||
| up to 3 kg | 16,70 Euro | |||
| up to 5 kg | 18,90 Euro | |||
| up to 7 kg | 21,50 Euro | |||
| up to 9 kg | 23,20 Euro | |||
| up to 11 kg | 25,70 Euro | |||
|
Great Britain, Hungary Italy, Spain, Sweden
|
up to 0,6 kg | 9,00 Euro | not available | |
| up to 1,1 kg | 13,00 Euro | |||
| up to 3 kg | 17,00 Euro | |||
| up to 5 kg | 19,70 Euro | |||
| up to 7 kg | 22,00 Euro | |||
| up to 9 kg | 24,20 Euro | |||
| up to 11 kg | 26,50 Euro | |||
|
Switzerland
|
up to 0,6 kg | 9,50 Euro | not available | |
| up to 1,1 kg | 13,50 Euro | |||
| up to 1,7 kg | 18,50 Euro | |||
| up to 3 kg | 25,80 Euro | |||
| up to 5 kg | 28,00 Euro | |||
| up to 7 kg | 30,30 Euro | |||
| up to 9 kg | 32,50 Euro | |||
| up to 11 kg | 34,80 Euro | |||
|
Bulgara, Croatia, Finland, Greece, Ireland, Portugal, Romania
|
up to 0,6 kg | 9,00 Euro | not available | |
| up to 1,1 kg | 13,00 Euro | |||
| up to 3 kg | 17,80 Euro | |||
| up to 5 kg | 20,20 Euro | |||
| up to 7 kg | 22,60 Euro | |||
| up to 9 kg | 25,00 Euro | |||
| up to 11 kg | 27,30 Euro | |||
|
Norway, Ukraine
|
up to 0,6 kg | 9,50 Euro | not available | |
| up to 1 kg | 13,50 Euro | |||
| up to 1,7 kg | 18,50 Euro | |||
| up to 2 kg | 21,10 Euro | |||
| up to 3 kg | 22,00 Euro | |||
| up to 5 kg | 24,60 Euro | |||
| up to 7 kg | 27,70 Euro | |||
| up to 9 kg | 30,80 Euro | |||
|
Russisan Federation
|
up to 0,6 kg | 9,50 Euro | not available | |
| up to 1 kg | 13,50 Euro | |||
| up to 1,7 kg | 18,50 Euro | |||
| up to 2 kg | 21,00 Euro | |||
| up to 3 kg | 34,30 Euro | |||
| up to 5 kg | 38,00 Euro | |||
| up to 7 kg | 41,90 Euro | |||
| up to 9 kg | 45,70 Euro | |||
|
Indonesia, Japan, Kanada, Malaysia, Mexico, Philippines, Singapore, USA
|
up to 0,6 kg | 9,50 Euro | not available | |
| up to 1 kg | 13,50 Euro | |||
| up to 1,7 kg | 18,50 Euro | |||
| up to 2 kg | 21,00 Euro | |||
| up to 3 kg | 38,00 Euro | |||
| up to 5 kg | 44,50 Euro | |||
| up to 7 kg | 51,00 Euro | |||
| up to 9 kg | 57,00 Euro | |||
|
Argentinia, Australia, Brasil, Chile, New Zealand
|
up to 0,6 kg | 9,50 Euro | not available | |
| up to 1 kg | 13,50 Euro | |||
| up to 1,7 kg | 18,50 Euro | |||
| up to 2 kg | 21,00 Euro | |||
| up to 3 kg | 51,00 Euro | |||
| up to 5 kg | 59,20 Euro | |||
| up to 7 kg | 67,40 Euro | |||
| up to 9 kg | 75,60 Euro | |||